Refund Policy
At ud2ools, we believe in fairness for both our users and our platform. This Refund Policy explains exactly when a refund is available, how it is calculated, and how to request one.
Last Updated: September 2026
Quick Answer: All ud2ools tools are free to use. For Premium plans, refunds depend on the plan duration. Short plans (1 Week, 2 Weeks) are non-refundable unless the issue is from our side. Longer plans (1 Month and above) are refunded on a pro-rated (day-based) basis.
1. Free Tools
Most tools on ud2ools are completely free to use, with no payment required. Since no money is charged, there is nothing to refund on free tools.
2. Premium Plans We Offer
Premium access to select tools is available under the following plans: 1 Week, 2 Weeks, 1 Month, 6 Months, 1 Year, and Lifetime. Each plan has a different refund rule, explained below.
3. Short-Term Plans (1 Week & 2 Weeks)
Purchases under the 1 Week and 2 Weeks Premium plans are non-refundable, except when the issue is caused by ud2ools. This includes situations such as:
– The premium tool does not work as advertised
– A technical error from our server or website prevents access
– The payment was charged more than once for the same order (duplicate charge)
Refunds are not provided for reasons such as change of mind, not having enough time to use the tool, or difficulty understanding how a tool works.
4. Long-Term Plans (1 Month, 6 Months, 1 Year) Pro-Rated Refunds
For plans of 1 Month or longer, we offer a pro-rated (usage-based) refund. This means you are only charged for the days you actually used the tool, and the remaining amount is refunded.
The calculation is based on the number of days between your purchase date and the date your refund request is submitted — not the date we reply to your email.
Example: A user purchases a 30-day Premium plan for $30. On day 7, the user requests a refund. Even if our team replies on day 10, the refund is still calculated based on the 7 days already used:
Used: 7 days × $1/day = $7
Refunded: $30 − $7 = $23
The same day-based formula applies to the 6 Months and 1 Year plans, calculated using their respective total price and total duration.
5. Lifetime Plan
The Lifetime plan cannot be pro-rated, since it does not have a fixed number of days. For Lifetime purchases:
– Refund requests are accepted only within 7 days of purchase
– A refund is issued only if the issue is caused by ud2ools (technical fault, tool not working, duplicate payment)
– After 7 days, or for any reason not caused by ud2ools, Lifetime purchases are non-refundable
6. Non-Refundable Cases
– Change of mind after purchase
– Not using the tool during the active plan period
– Misuse or violation of our Terms & Conditions
– Requesting a refund after the eligible window has passed
– Issues caused by the user’s own device, browser, or internet connection
7. How to Request a Refund
To request a refund, email us at udtools079@gmail.com with the following details:
– The tool/plan you purchased
– Your purchase date and proof of payment (screenshot or receipt)
– The reason for your refund request
We aim to respond to all refund requests within 3-5 business days.
8. Refund Processing Time
Once a refund is approved, the amount is processed within 5–10 business days. The exact time to appear in your account depends on your bank or payment provider.
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our plans or services. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Refund Policy, feel free to reach out to us at udtools079@gmail.com.